Aqelya support triage.

Try first: Open the after-payment link from Stripe. It should include a checkout session reference in the URL.

Keep ready: Product name, purchase email, Stripe receipt, access URL, browser/device, and a screenshot of the access message.

Try first: Try another format first: PDF for reading, text for assistant use, Markdown for reference, JSON for machine workflows.

Keep ready: Which format failed, what opened instead, purchase email, device/browser, and whether the other formats worked.

Try first: Start with the PDF Library Guide, then use the Prompt Library Text inside your assistant, then use Markdown/JSON only if needed.

Keep ready: Product goal, buyer type, and what you are trying to evaluate.

Try first: Write down what you expected, what you received, and which product page or checkout message created the expectation.

Keep ready: Product name, purchase email, receipt, expectation gap, and whether you downloaded all formats.

Try first: Review the policy page. Duplicate charges, failed delivery, and broken access can be reviewed with receipt evidence.

Keep ready: Receipt, purchase email, product name, date, and reason for request.

Try first: Describe the product, audience, market, and whether you need licensing, enterprise use, or custom product support.

Keep ready: Organization, intended use, number of users, and timeline.